{"id":10550,"date":"2020-03-20T16:26:44","date_gmt":"2020-03-20T15:26:44","guid":{"rendered":"http:\/\/actubusinessangels.com\/?p=10550"},"modified":"2020-03-20T16:26:44","modified_gmt":"2020-03-20T15:26:44","slug":"incepto-capival-accompagne-delivery-academy","status":"publish","type":"post","link":"https:\/\/www.franceangels.org\/en\/article\/incepto-capival-accompagne-delivery-academy\/","title":{"rendered":"Incepto Capival accompagne Delivery Academy"},"content":{"rendered":"\n

La livraison urbaine, des ressources en souffrance<\/strong>. Anne-Gabrielle Verdier et Augustin Doumbe sont les fondateurs de la soci\u00e9t\u00e9 Delivery Academy, dont l\u2019ambition est de former les livreurs urbains de demain.<\/p>\n\n\n\n\n\n\n\n

C\u2019est dans le cadre de son ancienne vie d\u2019entrepreneur, \u00e0 la t\u00eate de You Order, que Augustin Doumbe rencontre sa future associ\u00e9e Anne-Gabrielle Verdier et que la gen\u00e8se de la Delivery Academy prend forme. Anne-Gabrielle Verdier, dirigeante chevronn\u00e9e et aguerrie avait notamment la direction de la formation au sein de Starbuck France. Anne-Gabrielle explique : \u00ab Cr\u00e9er une nouvelle formation d\u00e9di\u00e9e pour les livreurs est pour moi une r\u00e9elle opportunit\u00e9 d\u2019innover et surtout de proposer une solution sociale forte et efficace \u00bb. Augustin raconte les premiers moments de leur rencontre \u00ab Notre rencontre est relativement atypique, nos premiers mots \u00e9chang\u00e9s partent d\u2019un d\u00e9saccord client\/ prestataire \u00bb.<\/em> La cause : des livreurs jug\u00e9s non conformes pour repr\u00e9senter la marque cliente. C\u2019est finalement sur des valeurs communes ax\u00e9es sur le partage, la mission sociale d\u2019une entreprise et une compl\u00e9mentarit\u00e9 des comp\u00e9tences que les deux entrepreneurs d\u00e9cident de monter ensemble le projet d\u2019une acad\u00e9mie ambitieuse d\u00e9di\u00e9e \u00e0 la formation des livreurs.<\/p>\n\n\n\n

L\u2019ambition : valoriser les m\u00e9tiers de la livraison urbaine en proposant des formations pointues et adapt\u00e9es aux besoins du march\u00e9 afin d\u2019une part, d\u2019accompagner de mani\u00e8re qualitative l\u2019hyper-croissance de ce secteur et d\u2019une autre, offrir une r\u00e9elle perspective de carri\u00e8re aux profils sans formation.<\/strong><\/p>\n\n\n\n

\u00ab Il n\u2019existe \u00e0 ce jour, sur le march\u00e9, aucun livreur urbain form\u00e9 sur l\u2019exp\u00e9rience client.  Le march\u00e9 du delivery manque de bons livreurs de surcroit capables de se projeter \u00e0 long terme dans une entreprise.
La croissance de la livraison \u00e0 domicile en France depuis ces derni\u00e8res ann\u00e9es force \u00e0 constater que nous ne sommes qu\u2019au d\u00e9marrage d\u2019une nouvelle fa\u00e7on de consommer (Plus de 500 millions de colis livr\u00e9s en France en 2019 et plus 92 milliards d\u2019\u20ac de CA de commandes e-commerce.)
Un des feedbacks de cette folle croissance est l\u2019inexistence de l\u2019exp\u00e9rience client lors de la livraison au d\u00e9triment de la productivit\u00e9 : comportement inadapt\u00e9 du livreur, manque de professionnalisme. Or, le moment de la livraison apparait de plus en plus comme le moment cl\u00e9 du Parcours Client. En outre, la formation des livreurs comme vecteur de qualit\u00e9 de service est essentiel <\/em>\u00bb explique Augustin DOUMBE.<\/p>\n\n\n\n

Et pourquoi pas former les livreurs ?<\/strong><\/p>\n\n\n\n

Les premiers retours op\u00e9rationnels constat\u00e9s illustrent un manque de consid\u00e9ration profond envers le livreur, pourtant c\u2019est bien ce profil qui finalise l\u2019acte d\u2019achat et qui occupe une partie importante de la chaine de valeur (plus de 60 000 salari\u00e9s et plus de 50 000 autoentrepreneurs). Anne-Gabrielle dit \u00ab une prise de conscience responsable \u00e9merge, nous accompagnons les diff\u00e9rents acteurs de l\u2019\u00e9cosyst\u00e8me dans ce sens \u00bb.<\/p>\n\n\n\n

Depuis quelques ann\u00e9es, diff\u00e9rents sujets de la livraison ont \u00e9t\u00e9 disrupt\u00e9s. Sauf l\u2019exp\u00e9rience client lors de la livraison ! Plus pr\u00e9cis\u00e9ment, celui de la formation des livreurs en milieu urbain. Un \u00e9norme chantier auquel souhaite s\u2019attaquer la Delivery Academy en formant les futurs livreurs et une partie des livreurs salari\u00e9s\/autoentrepreneurs d\u00e9j\u00e0 en place. Augustin et Anne-Gabrielle ambitionne de former 5% des livreurs urbains du march\u00e9 d\u2019ici 5 ans \u00bb<\/p>\n\n\n\n

Selon Pole Emploi, 2,6 millions de profils pourraient correspondre \u00e0 la demande, auxquels peuvent s\u2019ajouter les 60 000 livreurs urbains salari\u00e9s d\u00e9j\u00e0 en poste et les 50 000 autoentrepreneurs en v\u00e9lo de France. Sur cette derni\u00e8re cat\u00e9gorie, les chiffres indiquent d\u2019ailleurs une hausse de 20% chaque ann\u00e9e. Selon Augustin : \u00ab Nous avons ici un vivier important qui pourrait redynamiser l\u2019\u00e9conomie et donner un regain d\u2019\u00e9nergie \u00e0 la livraison urbaine.<\/em> A condition de proposer une formation adapt\u00e9e ! \u00bb<\/p>\n\n\n\n

Delivery Academy souhaite, \u00e0 travers ses formations, changer l\u2019image du livreur et proposer des CDI \u00e0 l\u2019ensemble des livreurs form\u00e9s : \u00ab Nous souhaitons apporter des solutions concr\u00e8tes au contexte actuel, am\u00e9liorer l\u2019existant en formant les livreurs d\u2019\u00e9lite de demain pour proposer une exp\u00e9rience client innovante !<\/em> \u00bb<\/p>\n\n\n\n

Delivery Academy propose 3 solutions:<\/strong><\/p>\n\n\n\n

  1. Offre Carri\u00e8re.<\/strong> \u00c0 destination des partenaires Entreprises. Dans le cadre de ce cursus, la Delivery Academy forme un professionnel pr\u00eat \u00e0 int\u00e9grer l\u2019\u00e9quipe du Partenaire. Dur\u00e9e de la formation 300 h dont 210h de th\u00e9orie et 90h de stage.
    <\/strong>Cette offre s\u2019adresse \u00e0 tous les transporteurs et logisticiens qui poss\u00e8dent une flotte de livraison urbaine
    <\/li>
  2. Offre Freelance.<\/strong> Destin\u00e9e aux autoentrepreneurs. La Delivery Academy propose de les sensibiliser sur 3 ou 4 th\u00e9matiques importantes (litiges, exp\u00e9rience client\u2026) pour monter en comp\u00e9tence avant une potentielle int\u00e9gration chez une de ses marketplaces partenaire. Contenu de la formation : 1 journ\u00e9e<\/strong>
    Cette offre s\u2019adresse \u00e0 l\u2019ensemble des acteurs qui utilisent des livreurs ind\u00e9pendants.
    <\/li>
  3. Offre Entreprise. <\/strong>A destination des livreurs salari\u00e9s, pour leur permettre de monter en comp\u00e9tence sur les op\u00e9rations et l\u2019exp\u00e9rience client. Contenu de la formation : \u00e0 la carte, \u00e0 partir d\u2019un catalogue
    <\/strong>Cette offre s\u2019adresse \u00e0 tous les acteurs qui poss\u00e8dent des livreurs salari\u00e9s<\/li><\/ol>\n\n\n\n

    Augustin Doumbe nous annonce la concr\u00e9tisation d\u2019un partenariat long terme avec FM Logistics qui s\u2019adossera sur la Delivery Academy pour am\u00e9liorer la performance de sa flotte op\u00e9rationnelle.<\/p>\n\n\n\n

    La mission sociale qu’il porte est importante et ambitieuse. Permettre aux profils sans formation d\u2019augmenter leur employabilit\u00e9 et d\u2019int\u00e9grer des plans de carri\u00e8re op\u00e9rationnels via des contrats stables dans de grands groupes est pour nous une r\u00e9elle fiert\u00e9.<\/p>\n\n\n\n

    Ils travaillent \u00e9galement avec leurs partenaires sur des packages contractuels attractifs afin d\u2019attirer et p\u00e9renniser les talents op\u00e9rationnels. L\u2019offre Carri\u00e8re est l\u2019outil ad\u00e9quat pour concr\u00e9tiser cette mission et donne l\u2019opportunit\u00e9 \u00e0 leurs partenaires d\u2019enrichir leur politique RSE.<\/p>\n\n\n\n

    Une solution audacieuse \u00e0 suivre, pour en savoir plus cliquez sur ce lien<\/a><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"

    La livraison urbaine, des ressources en souffrance. Anne-Gabrielle Verdier et Augustin Doumbe sont les fondateurs de la soci\u00e9t\u00e9 Delivery Academy, dont l\u2019ambition est de former les livreurs urbains de demain.<\/p>\n","protected":false},"author":114,"featured_media":10552,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[158,87],"tags":[529,530],"yoast_head":"\nIncepto Capival accompagne Delivery Academy - France Angels<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.franceangels.org\/article\/incepto-capival-accompagne-delivery-academy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Incepto Capival accompagne Delivery Academy - France Angels\" \/>\n<meta property=\"og:description\" content=\"La livraison urbaine, des ressources en souffrance. 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