{"id":23753,"date":"2016-09-23T10:08:39","date_gmt":"2016-09-23T09:08:39","guid":{"rendered":"http:\/\/actubusinessangels.com\/?p=2002"},"modified":"2016-09-23T10:08:39","modified_gmt":"2016-09-23T09:08:39","slug":"relation-client-visiofair-leve-1-million-deuros-pour-watcheezy","status":"publish","type":"post","link":"https:\/\/www.franceangels.org\/en\/article\/relation-client-visiofair-leve-1-million-deuros-pour-watcheezy\/","title":{"rendered":"Relation client : Visiofair l\u00e8ve 1 million d\u2019euros pour Watcheezy"},"content":{"rendered":"<div class=\"entry-excerpt\">\n<p>\u00c0 l\u2019origine d\u2019une solution de gestion de la relation client orient\u00e9e sur le \u00ab click to chat \u00bb, la start-up bretonne Visiofair l\u00e8ve 1 million d\u2019euros.<\/p>\n<\/div>\n<div class=\"entry-content\">\n<div class=\"pf-content\">\n<p><!--more--><\/p>\n<p>Elle accompagne cette fois-ci <strong>Visiofair<\/strong> dans le cadre d\u2019un tour de financement d\u2019<strong>un million d\u2019euros<\/strong> auquel participent \u00e9galement <a href=\"http:\/\/breizhup.bretagne.bzh\/\" target=\"_blank\" rel=\"noopener\">Breizh up<\/a> (fonds de co-investissement mont\u00e9 par la R\u00e9gion Bretagne) et&nbsp;<a href=\"http:\/\/www.breizhbusinessangels.fr\/\" target=\"_blank\" rel=\"noopener\">Breizh Angels<\/a> (coordination r\u00e9gionale de quatre r\u00e9seaux de <em>business angels<\/em>).<\/p>\n<p>Fond\u00e9e en 2011 \u00e0 Pl\u00e9rin-sur-Mer (C\u00f4tes-d\u2019Armor), la start-up se positionne, avec sa plate-forme de gestion de la relation client, sur un cr\u00e9neau occup\u00e9 par des r\u00e9f\u00e9rences comme iAdvize ou Intercom \u2013 qui a lev\u00e9&nbsp;<a href=\"http:\/\/www.itespresso.fr\/gestion-relation-client-intercom-leve-50-millions-dollars-126031.html\" target=\"_blank\" rel=\"noopener\">50 millions de dollars<\/a> en avril.<\/p>\n<p>Mais contrairement \u00e0 ces acteurs qui ont d\u00e9velopp\u00e9 une offre globale orient\u00e9e sur l\u2019automatisation des op\u00e9rations marketing, elle a construit sa strat\u00e9gie autour du \u00ab click to chat \u00bb associ\u00e9 \u00e0 un moteur de ciblage comportemental. Ou comment engager, sur les sites e-commerce, le dialogue avec les internautes au moment opportun et en r\u00e9pondant \u00e0 leurs besoins\u2026 tout en poussant \u00e9ventuellement des messages marketing ad\u00e9quats.<\/p>\n<p>Baptis\u00e9e <a href=\"http:\/\/fr.watcheezy.com\/\" target=\"_blank\" rel=\"noopener\">Watcheezy<\/a>, la plate-forme permet, selon Erwan Minier, d\u2019am\u00e9liorer les taux de conversion de 20 \u00e0 40 %, sachant que la moyenne est \u00e0 2,6 %, d\u2019apr\u00e8s les chiffres de la Fevad.<\/p>\n<p>Interrog\u00e9 par <em>Ouest-France<\/em>, le pr\u00e9sident-fondateur de Visiofair d\u00e9taille sa feuille de route, avec en point d\u2019orgue l\u2019objectif de r\u00e9aliser 1,3 million d\u2019euros de chiffre d\u2019affaires en 2017 (donn\u00e9es 2015 : 12 400 euros de CA pour une perte de 32 800 euros, selon les \u00e9l\u00e9ments compil\u00e9s sur <a href=\"http:\/\/www.societe.com\/societe\/visiofair-530411479.html\" target=\"_blank\" rel=\"noopener\">Soci\u00e9t\u00e9.com<\/a>).<\/p>\n<p>Ce qui passera pas l\u2019ouverture de bureaux pour \u00e9tablir une pr\u00e9sence commerciale sur des march\u00e9s strat\u00e9giques, \u00e0 commencer par\u2026 Paris, o\u00f9 sont implant\u00e9s l\u2019essentiel des quelque 200 clients de Watcheezy. Parmi eux, BNP Paribas, Culture V\u00e9lo et BitDefender, qui aurait converti 64 % de ses chats en leads qualifi\u00e9s.<\/p>\n<p>Connectable aux principaux CMS et solutions e-commerce (WordPress, Joomla, Magento, Drupal, PrestaShop\u2026), Watcheezy est d\u2019abord con\u00e7u comme un outil d\u2019assistance aux clients en difficult\u00e9s, susceptibles de quitter le site. Il trouve un prolongement dans le \u00ab click to call \u00bb et le \u00ab click tovideo \u00bb, c\u2019est-\u00e0-dire la possibilit\u00e9 d\u2019engager une discussion vocale ou en visio.<\/p>\n<p>Des options suppl\u00e9mentaires telles que le <em>mirroring<\/em> (visualisation de l\u2019\u00e9cran des internautes pour suivre leur parcours de navigation) sont disponibles, \u00e0 condition de mettre le prix.<\/p>\n<p>L\u00e0 r\u00e9side le mod\u00e8le \u00e9conomique de Watcheezy : une offre de base gratuite et trois paliers suppl\u00e9mentaires qui permettent d\u2019augmenter le nombre de pages charg\u00e9es, de peaufiner le ciblage, de g\u00e9n\u00e9rer des rapports avanc\u00e9s, de faire le lien avec les campagnes AdWords ou d\u2019exporter les listes de prospects. Il existe \u00e9galement une formule \u00ab Eezy Lead \u00bb factur\u00e9e \u00e0 la performance, la g\u00e9n\u00e9ration de leads \u00e9tant prise en charge par les conseillers de Visiofair.<\/p>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c0 l\u2019origine d\u2019une solution de gestion de la relation client orient\u00e9e sur le \u00ab click to chat \u00bb, la start-up bretonne Visiofair l\u00e8ve 1 million d\u2019euros.<\/p>\n","protected":false},"author":114,"featured_media":2017,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[85,86],"tags":[63,133,105,72,75,76,93],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Relation client : Visiofair l\u00e8ve 1 million d\u2019euros pour Watcheezy - France Angels<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.franceangels.org\/article\/relation-client-visiofair-leve-1-million-deuros-pour-watcheezy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Relation client : Visiofair l\u00e8ve 1 million d\u2019euros pour Watcheezy - 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